Job Description - Key Holder

Job Description - Key Holder



Applies to: all WSL Key Holder Team Members

Overview

Job Title: Key Holder
Location: Store Operations
Reports to (Title): Store Manager/Assistant Store Manager
Approved by: GM Operations


Job Purpose

To manage the team and store on a week to week basis, in the absence of any Store Management, by acting as the highest level of contact for customers, team members and suppliers. The role
allows Team Members the development opportunity to gain management skills and experience to enable them to take their career forward in Warehouse Stationery.

NB: From time to time due to business requirements other duties may be required from time-totime, and these duties may change over time.

Dimensions

Direct Reports: Team members shop floor (if applicable)

Time Horizon that this role plans and operates around: Immediate to 1 week

Key Objectives



Key Internal / External Contacts

Internal: Management team, team members
External: Vendors, contractors, customers

Person Specifications

Technical Competencies
Signed off/working towards completing the Key Holder development guide

Behavioural Competencies - able to demonstrate the following behaviours
  • Customer Service
  • Self development
  • Getting things done
  • Self confidence
  • Commitment
  • Understanding the business
  • Team work
  • Flexibility and adaptability
  • Resilience
  • Promotability


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