Job Description - Store Manager

Job Description - Store Manager



Applies to: all WSL Store Managers


Overview

Region / Department: Operations
Location: Stores
Reports to (Title): Regional Manager
Approved by: GM Operations

Job Purpose

The Store Manager is accountable for leading the store team to ensure their store delivers the sales and profit targets, through delivery of the company customer service and process standards.

As the leader of the store, this role is accountable and responsible for all aspects of people management, managing performance, training, coaching and development.

NB: From time to time due to business requirements other duties may be required and these duties may change over time.

Dimensions


Total Staff: 6-35 (variable by store)
Operating Budget: $145K-$150K (variable by store)
Revenue Budget: $2.0m - $10.0m (variable by store)
Time horizon that this role plans and operates around: Immediate to 12 months


Key Objectives





Key Internal / External Contacts


Internal: Team Members, Assistant Store Managers, other Store Managers, Regional Manager, Regional Assistant, Support Office staff - in particular finance, central operations, HR, IT and merchandise

External: Customers, Suppliers, Vendors





Technical Skills / Experience




Competencies

  • Customer Service
  • Business Focus
  • Managing Change
  • Resilience
  • Self Development
  • Commitment
  • Teamwork
  • Focus on Results
  • Managing People
  • Flexibility and Adaptability
  • Self Confidence
  • Promotability

Our Values - Passionate About Making a Difference

Passion - Caring deeply about what we do and loving it. Being in the zone. 
Innovative - Fresh ways to excite our customers. Landing big leaps
People Focused - Caring about those around us. Treating others as they would like to be treated. Asking the right questions, being a service legend
Excellence - Doing our best in everything we do. Learning from our mistakes. Getting excited. 
Accountability - Saying it. Doing it. Owning it. Exceeding it. 
Team Success - Working together to reach our goals. Celebrating success. Knowing you're never alone. 

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