Job Description - Fulfillment Centre Manager

Job Description - Fulfillment Centre Manager



Applies to: all WSL Fulfillment Centre Managers


Overview

Region / Department: Operations
Location: Fulfillment Centre
Reports to (Title): Store Manager
Approved by: GM Operations

Job Purpose

To manage and develop the Fulfillment Centre function in order to optimize the flow of stock through the store to meet in-store and online customer needs at the lowest total cost. The role is accountable for the online orders, with specific focus on productivity and accuracy. They are also accountable for the inventory maintenance of the store and replenishment of stock to ensure on shelf availability is optimized. 

NB: From time to time due to business requirements, this role may be required to undertake the duties primarily undertaken by the other management members within the store. 

Dimensions

Number of Direct Reports: Up to 5
Total staff: Up to 5
Revenue Budget: $4 million
Time horizon that this role plans and operates around: 0-3 months

Key Objectives

KEY OBJECTIVES / AREAS OF ACTIVITY

MEANS OF ACHIEVING

Inventory

· Ensure Stock room best practice is maintained at the store.

· Ensure all processes which assist in maintaining an accurate database are adhered to by all team members.

· Lead back door stock management process from receipt of goods to shop floor for replenishment or storage.

· Ensure accurate receipting process protecting store shrink and database integrity are in place and monitored to a high standard

· Monitor and review stock KPI’s, implementing plans for improvement where necessary.

Replenishment

· Manage replenishment functions in accordance with company standards.

· Direction is set for the replenishment team every day to ensure 24 hour stock turnaround and effective advert tie up.

· Support store sales through the effective implementation of all replenishment activities.

· Ensure the store is ready to trade each day.

Online Orders

· All online orders are picked and despatched on time and accurate as per service level agreements

· Direction is set for the online order picking process team to optimise workload

Team Member Development -   To ensure all the team members they are responsible for demonstrate competence in their roles.

· Team are trained on relevant modules

· IDPs are in place

· Succession plans are implemented

· Multi skilling of team

Recruitment -   To ensure the best candidates are hired for the job

· Use of relevant recruit tools to high the best team

Store Management Responsibilities -  Ensure all management responsibilities are met

· As arises, support the Store Manager in other areas of the store



























Key Internal / External Contacts

Internal: Store Team, Logistics Manager, SSO

External: 3PL, couriers, suppliers 

Major Challenges

As a new role in 2010, challenges exist around setting up and maintaining processes. Working with the current store teams to ensure a 1 - team mentality exists. 
  • Driving efficiencies and effectiveness in an environment of significantly unpredictable demand
  • Improving productivity across the site
  • Enhancing the processes/systems
  • Building the team and growing the skill-set/capabilities
  • Developing robust relationships with internal customers - both upstream and downstream
  • Improving accuracy and service levels

Person Specifications

Able to demonstrate the following behaviour characteristics: 
  • Customer Service
  • Influencing
  • Focus on Results
  • Identifying and Developing Talent
  • Flexibility and Adaptability
  • Self Confidence
  • Collaboration
  • Driving Business Performance
  • Influencing and Leading Change
  • Resilience
  • Self Development

Tehcnical Skills / Experience:
  • Oracle Warehouse Management System : Desirable but not essential
  • Supervisory experience : Experience in leading small to medium sized teams

Our Values: Passionate About Making a Difference

Passion - Caring deeply about what we do and loving it. Being in the zone.
Innovative - Fresh ways to excite our customers. Landing big leaps.
People Focused - Caring about those around us. Treating others as they would like to be treated. Asking the right questions, being a service legend. Putting people first.
Excellence - Doing our best in everything we do. Learning from our mistakes. 
Accountability - Saying it. Doing it. Owning it. Exceeding it. 
Team Success - Working together to reach our goals. Celebrating success. Knowing you're never alone. 


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