Job Description - Assistant Store Manager

Job Description - Assistant Store Manager



Applies to: all WSL Assistant Store Managers

Overview

Region / Department: Operations
Location: Store Operations
Reports to (Title): Store Manager
Approved by: GM Operations

Job Purpose

The Assistant Store Manager will play an active role by supporting the Store Manager and leading the store team to ensure their store delivers the sales and profit targets, through delivery of the company customer service and process standards.

As a senior member of the management team, this role is responsible for aspects of people management, managing performance, training, coaching and development.

NB: From time to time due to business requirements other duties may be required and these duties may change over time.


Dimensions

Total Staff: 6-35 (variable by store)
Operating Budget: $145K-$150K (variable by store)
Revenue Budget: $2.0m - $10.0m (variable by store)
Time horizon that this role plans and operates around: Immediate to 6 months

Key Objectives

Key Internal / External Contacts

Internal: Team Members, Assistant Managers, Store Managers, Regional Assistant, Regional Manager, Support Office

External: Customers, Suppliers, Vendors

Technical Skills / Experience

Competencies

  • Customer Service
  • Business Focus
  • Managing Change
  • Resilience
  • Self Development
  • Commitment
  • Teamwork
  • Focus on Results
  • Managing People
  • Flexibility and Adaptability
  • Self Confidence
  • Promotability

Our Values - Passionate About Making a Difference

Passion - Caring deeply about what we do and loving it. Being in the zone. 
Innovative - Fresh ways to excite our customers. Landing big leaps
People Focused - Caring about those around us. Treating others as they would like to be treated. Asking the right questions, being a service legend
Excellence - Doing our best in everything we do. Learning from our mistakes. Getting excited. 
Accountability - Saying it. Doing it. Owning it. Exceeding it. 
Team Success - Working together to reach our goals. Celebrating success. Knowing you're never alone. 


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