Applies to : all WSL Assistant Fulfillment Centre Managers
Overview
Region / Department: Operations
Location: Fulfillment Centre
Reports to (Title): Store Manager
Approved by: GM Operations
Job Purpose
To manage and develop the Fulfillment Centre function in order to optimize the flow of stock through the store to meet in-store and online customer needs at the lowest total cost. The role is accountable for the online orders, with specific focus on productivity and accuracy. They are also accountable for the inventory maintenance of the store and replenishment of stock to ensure on shelf availability is optimized.
NB: From time to time due to business requirements, this role may be required to undertake the duties primarily undertaken by the other management members within the store.
Dimensions
Number of Direct Reports: Up to 6
Total staff: Up to 6
Revenue Budget: $2-5 million
Time horizon that this role plans and operates around: 0-3 months
Key Objectives
KEY OBJECTIVES / AREAS OF ACTIVITY
| MEANS OF ACHIEVING
|
Online Orders
| |
Replenishment
| · Manage replenishment
functions in accordance with company standards.
· Direction is set for the
replenishment team every day to ensure 24 hour stock turnaround Support store
sales through the effective implementation of all replenishment activities.
· Ensure the store is ready to
trade each day.
|
Inventory
| · Ensure Stock room best
practice is maintained at the store.
· Ensure all processes which
assist in maintaining an accurate database are adhered to by all team
members.
· Lead back door stock
management process from receipt of goods to shop floor for replenishment or
storage.
· Ensure accurate receipting
process protecting store shrink and database integrity are in place and
monitored to a high standard
· Monitor and review stock
KPI’s, implementing plans for improvement where necessary.
|
Team Member Development - To ensure all the team members they are
responsible for demonstrate competence in their roles.
| |
Recruitment - To
ensure the best candidates are hired for the job
| · Use of relevant recruit tools
to hire the best team
|
Store Management Responsibilities - Ensure all management
responsibilities are met
| · As arises, support the Store
Manager in other areas of the store
|
Key Internal / External Contacts
Internal: Store team, Logisitics Manager, SSO, Central Operations, CST, Merchandise Team.
External: 3PL, couriers, suppliers
Major Challenges
With
the Way of Working established, it is important that the current store teams
are working together to ensure a one-team mentality exists.
Driving efficiencies
Improving productivity across the site
Contributing ideas to enhance the processes/systems
Building the team and growing the skill-set/capabilities
Developing robust relationships with internal customers - both upstream and downstream
Improving accuracy and service levels
Achieving best possible service from ongoing couriers
Person Specifications
Able to demonstrate the following behavioural characteristics:
Customer Service
Influencing
Focus on Results
Identifying and Developing Talent
Flexibility and Adapatability
Self Confidence
Collaboration
Driving Business Performance
Influencing and Leading Change
Resilience
Self Development
Structural and Systematic
Technical Skills / Experience:
Microsoft Excel - Desirable but not essential
Microsoft Outlook - Desirable but not essential
Supervisory Experience - Experience in leading small to medium sized teams
Our Values - Passionate About Making a Difference
Passion: Caring deeply about what we do and loving it. Being in the zone.
Innovative: Fresh ways to excite our customers. landing big leaps
People focused: Caring about those around us. Treating others as they would like to be treated. Asking the right questions, being a service legend. Putting people first
Excellence: Doing our best in everything we do. Learning from our mistakes. Getting excited
Accountability: Saying it. Doing it. Owning it. Exceeding it.
Team Success: Working together to reach our goals. Celebrating success. Knowing you're never alone.
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