Using your Team Card

We offer permanent Team Members a Team Card with a current discount on most The Warehouse, Warehouse Stationery and Noel Leeming products. If you are married, or in a legally recognised de-facto relationship, then your spouse or partner can also enjoy the use of a supplementary Team Card. Alternatively, if you are single and live with your parents, then you can nominate them as supplementary cardholders.

Casual Team Members and Contractors do not receive a Team Card.

Team Members on a fixed-term contract of more than three months are eligible to a Team Card but not a supplementary card.

If you complete more than 15 years’ service with us, you are able to retain your Team Card when you resign or retire.

The discount varies depending on the product line and profit margin. Some products are not eligible for any discount. When buying goods, you present your Team Card at the checkout prior to purchase. You will be required to sign the receipt as proof of purchase.

If you haven’t already, you can apply by submitting an application form for approval to your Manager.  Application forms are available on inSite or from your Manager.  Team Cards are issued by Payroll and may take up to three weeks to be issued.

The details of the discount provided can be found on inSite or contact People Support.

Team Card rules

 

• You take full responsibility for how your Team Card and supplementary card are used.  
  
• Only you can use your Team Card and only the eligible user of the supplementary card can use that card. 
  
• Children, unauthorised family members or friends are not allowed to use your Team Card or your supplementary card.
  
• You can purchase product for yourself or as a gift for others.  You cannot purchase product with discount on behalf of, or for the benefit of, people who are not entitled to the discount.
  
• You cannot purchase product for the purpose of on-selling
  
• You cannot return discounted product at full price. You must present the original receipt.
  
• Abuse of your Team Card will be considered serious misconduct. If you work in a Store, you cannot serve yourself under any circumstances. Your purchases are to be made at the end of your shift immediately before you leave the Store.  If you purchase food from the Store during your break, you must keep your receipt as proof of purchase. You cannot take goods without paying for them.  You cannot serve your family or friends at the checkout under any circumstances.
  
• Notify your Manager if your Team Card is lost or stolen, or if you suspect abuse of your supplementary card or your supplementary cardholder is no longer eligible (e.g.: there is a change in relationship with your partner or you move out of your parents’ home)
  
• All discount cards are cancelled when your employment finishes. Prior to leaving, you must return your Team Card and any supplementary card to your Manager.
  
• We audit the use of Team Cards on a regular basis and reserve the right to cancel a Team Member’s or their supplementary card at any time without notice, for good and sufficient reason.