Job Description - Furniture Specialist

Applies to: all WSL Furniture Specialist Team Members

Our Team Members

At Warehouse Stationery, we’re all about giving our customers everything they need to Work, Study, Create and Connect. Our customers are the centre of everything we do, and our Team Members make our success as a business possible. We’re a team here at Blue, and that means helping each other out in all different areas of the store. So, from time to time, you may be called upon to help a customer in Technology, put away some stock in the stockroom, or jump behind a till – it’s this team spirit that means we are successful!

What We Promise Our Customers

We know the products and services we sell inside and out and we'll be available to offer you assistance. Whatever you need, we'll find the best solutoin for you. We'll make sure you get the right accessories and services to enhance your purchase and help you get the most out of it. When you walk out the door, it's not goodbye, it's see you soon...we're here to help if you have any problems, need a new solution, want to upgrade or simply need a hand to the car. 

How Furniture Specialist Team Members Achieve This

• Greet and serve all customers in line with our Blue Service and Sales Standards, ensuring every customer has a great experience
  
• Use our sales techniques to ensure you find out exactly what every customer wants, offer them the best advice and ensure they leave happy
  
• Maximise opportunities to add complementary items to every sale, to ensure the customer leaves with the full solution
  
• Prioritising our customer over tasks
  
• Keep the Furniture department looking fantastic by cleaning, ticketing and replenishing stock, when not busy with customers
  
• Prevent loss of stock by making sure all Company processes are followed 
  
• Assisting in other areas of the store needed
  
• Proactively keep yourself up to date with the latest and greatest in the furniture world, and with out internal training
  
• Keep our Team Members safe by keeping your work area clean, tidy and free of rubbish and hazards
  
• Complete customer orders
  

What You'll Need to Be Successful

• Passion for our product
  
• Sales aptitude
  
• Confidence
  
• Resilience
  
• Team player
  
• Physical fitness
• Positive attitude
  
• Intitative
  
• Flexibility
  
• Time management
  
• Genuine desire to help our customers
  
• Great communication skills
  

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