House Rules
Applies to: all WSL team
House Rules
It is important that we have safe, productive and law abiding workplaces and that you are fully aware of the types of behaviours we find unacceptable in the workplace. Unacceptable behaviour will be considered either serious misconduct or misconduct as set out below.
Misconduct
Examples of misconduct that may incur a warning, final warning, or dismissal on notice if you have a pre-existing warning/s (which can be for events of a dissimilar nature) are listed but not limited to:
- Substandard performance (often coaching and training has been offered prior)
- Offensive language or rudeness
- Failing to report to your Manager as soon as practical when late or absent, as well as unauthorised, unreasonable, or frequent absences without acceptable explanation
- Unauthorised absences without acceptable explanation
- Failing to report damage to Company property or other property on company premises to your Manager and failing to report an accident
- Smoking outside the deisgnated area/s
- Stopping your duties without advising your Manager or without a reasonable excuse
- Failing to comply with company procedures and expectations including safety, hygiene or quality standards (e.g. failing to wear proper uniform attire where required and to present a neat and tidy appearance)
- Inappropriate horseplay, practical joking, skylarking, wasting time or resources
- Unauthorised non-work use of company computer facilities
Serious Misconduct
For a single action or behaviour that is totally unacceptable you may be dismissed without notice for serious misconduct, following a full and fair investigation. Examples of serious misconduct are listed but not limited to:
- Unauthorised possession, removal, consumption, copying, printing, movement or destruction of property, images, documents or materials digitally or electronically belonging to or stored on behalf of the Company, a customer, supplier, contractor, or another Team Member. This includes scrap or damaged items. All purchases require a sales receipt to be available for inspection on request
- Violence or threats of violence, intimidation or other verbal abuse or harassment against customers, suppliers, competitors or other Team Members
- Disobedience, negligence, breaches of procedures or other irresponsible actions which affect safety, quality, staff morale, customer service or business performance including refusal to perform normal duties or refusal to comply with lawful and reasonable instructions, and serious failure to observe safety rules and operational procedures
- Unauthroised possession or consumption of alcohol, illegal drugs, firearms or dangerous weapons on Company premises, and/or reporting to work unfit due to alcohol or drugs
- Falsifying or misrepresenting any document presented to or belonging to the Company including medical certificates, time sheets, and application forms, or failing to disclose relevant personal information in obtaining employment
- Unauthorised written or verbal disclosure of Company information to third parties
- Unauthorised markdown of product or acceptance of such products and abuse of discounts including unauthorised application of the Team Card discount programme
- Sexual or racial harassment or unlawful discrimination or false claims thereof
- Serious breach of any company network requirements, or serious abuse of computer facilities eg: sending offensive emails, accessing pornogoraphic material or confidential information
- A criminal charge or conviction
- Bringing the Company into disrepute
- Leaving the workplace during working hours without authorisation or without reasonable explanation
- Conduct or behaviour that materially affects the continued trust and confidence in the employment relationship
In addition for team members while in store:
- Misuse of the POS or failing to follow cash handling procedures e.g: failing to ring on every product presented at checkout including returns, unauthorised transactions at POS including price overrides, product or transaction deletions, voids, or serving family or friends
- Destroying or misplacing cheques or credit card vouchers without authorisation
- Divulging personal employee number or password or using another Team Member's password or pin number at POS or elsewhere
- Singing another Team Member in or out at POS, for attendance at work
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